The Customer Care team provides service to users of the network and our automotive and fleet partners. Responsible for management of contracted remote Call Center teams — including oversight of staffing requirements, process documentation, agent training, development and monitoring of service level standards, issue resolution, and customer interaction quality. In cooperation with Marketing, manage Customer Care team responses on social media and online forums.
They might be good to work with if you need help planning a trip to India or something like that. Often the best way to find a good virtual assistant is the same way you would find a good employee.
Ask your friends for recommendations. Even if you are looking for someone internationally, this can be a good option. With the global economy, it is likely that you know someone from India already.
Sites like LinkedIn and Facebook can also be ways to ask around for contacts. If you are looking to hire someone from India, send a message to anyone you know who is working from India and let them know what you are looking for.
They may know a relative or friend who would be a perfect fit. The first person you get will probably be in India. Just ask them if they know of anyone wanting to work as a virtual assistant and see where it goes from there.
I tried using a virtual assistant in Texas, but it was very difficult to talk to her because she was constantly yelling at her kids while on the phone with me.
This is one of the things I like about Brickworks India. Their workers are coming into an actual office and working. For most people, this is a better setup because it takes them away from the distractions at home. On the other hand, this adds overhead expense and the company managing the assistants will mark up the cost significantly.
Selecting a Virtual Office Assistant A good way to find a competent virtual assistant is to try several at the same time. This is particularly useful if you are trying to hire someone from a site like eLance or ODesk.
Come up with a few basic tasks that will give you a good idea of their skill level. Ideally use tasks that require several skills. For example, asking someone to research and summarize articles on a particular topic will give you an idea of their research and writing skills.
If you can have 3 to 5 candidates work on the same project, it will give you an idea of how it will be to work with each of them. Take the top candidates and give them a second, more difficult, project and then settle on whomever you prefer to work with.
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